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Customer Resolution Policy

PMP Training Academy is committed to providing fair, timely, and transparent resolution of customer concerns related to our certification programs, tutoring services, digital products, and corporate training engagements.

Initial Response
Within 1 business day
Investigation & Proposal
3–5 business days
Escalated Matters
5–7 business days

Scope

This Customer Resolution Policy applies to all offerings provided by PMP Training Academy, including PMP® and CAPM® certification training programs, tutoring services, digital learning materials, and corporate training engagements.

How to Submit a Resolution Request

Customers may submit a resolution request by contacting our support team using the information below. Requests are logged and reviewed in the order received.

  • Email: support@pmptrainingacademy.com
  • Phone: 480-485-1051 x1

Information to Include

To ensure timely resolution, please include:

  • Program or service name
  • Description of the issue or concern
  • Order, enrollment, or transaction reference (if applicable)
  • Preferred outcome or resolution

Resolution Process

  1. Request intake and acknowledgment
  2. Internal review and investigation
  3. Proposed resolution or next steps
  4. Escalation when necessary

Escalation Path

  1. Customer Support Team
  2. Program or Engagement Lead
  3. Director Review (final determination)

PMP Training Academy uses customer-provided information solely for the purpose of reviewing and resolving requests in accordance with this policy.