PMP Training Academy | A Division of Capital Heights, LLC

Effective: January 2026

Our Commitment

PMP Training Academy is committed to providing high-quality project management education and ensuring customer satisfaction. If you have a concern, complaint, or issue with any of our courses or services, we are dedicated to resolving it promptly and fairly.

How to Submit a Concern or Complaint

If you are dissatisfied with any aspect of your experience with PMP Training Academy, please contact us:

Email: support@pmptrainingacademy.com
Subject Line: Customer Resolution Request

Mail:
PMP Training Academy
A Division of Capital Heights, LLC
20551 N. Pima Road
Suite 200 PMB 1027
Scottsdale, AZ 85255

Please include:

• Your full name
• Email address and phone number
• Course name and enrollment date
• Detailed description of your concern
• Desired resolution

Resolution Process

Step 1: Acknowledgment (Within 2 Business Days)
We will acknowledge receipt of your complaint and assign a resolution coordinator to your case.

Step 2: Investigation (Within 5 Business Days)
Our team will review your concern, gather relevant information, and investigate the issue thoroughly.

Step 3: Resolution (Within 10 Business Days)
We will provide a proposed resolution. If additional time is needed, we will notify you of the expected timeline.

Step 4: Follow-Up
After the resolution is implemented, we will follow up to ensure your satisfaction with the outcome.

Refund Policy

7-Day Money-Back Guarantee

If you are not satisfied with your course after attending the first week of classes, you may request a full refund within seven (7) days of your enrollment date.

To request a refund, email support@pmptrainingacademy.com with the subject line "Refund Request."

Pass Guarantee

If you complete all course requirements and do not pass the PMP exam on your first attempt, you are eligible for:

• Free access to the next live cohort (retake the course)
• Continued access to all study materials
• One additional 1:1 coaching session

Pass Guarantee Requirements:

• Attend at least 90% of live sessions (14 of 16 for standard cohorts; 11 of 12 for fast-track cohorts)
• Complete all practice exams with a 70% or higher average score
• Take the PMP exam within 90 days of course completion
• Submit your PMI score report to claim the guarantee

No Refunds After 7 Days

After the 7-day money-back guarantee period, course fees are non-refundable. However, you may transfer your enrollment to a future cohort (one-time transfer, subject to availability).

Escalation Process

If you are not satisfied with the resolution provided, you may escalate your concern by emailing info@pmptrainingacademy.com with the subject line "Escalation Request."

Your case will be reviewed by Dr. Charlene Parks, Founder and Lead Instructor, who will provide a final determination within five (5) business days.

Contact Us

PMP Training Academy
A Division of Capital Heights, LLC
20551 N. Pima Road
Suite 200 PMB 1027
Scottsdale, AZ 85255

Email: support@pmptrainingacademy.com
Website: www.pmptrainingacademy.com

PMP Training Academy reserves the right to update this policy at any time. Any changes will be posted on our website.