Privacy Policy

1. Who We Are

PMP Training Academy (operated by Capital Heights LLC) is a PMI® Authorized Training Partner offering PMP® and CAPM® exam preparation programs, private tutoring, PDU renewal courses, and corporate training engagements. Our website is located at pmptrainingacademy.com. Questions regarding this policy may be directed to support@pmptrainingacademy.com.

2. Information We Collect

We collect information you provide directly and information collected automatically through your use of our website and services.

Information You Provide

• Full name and email address (registration and lead forms)
• Phone number (optional, when provided)
• Payment information (processed securely through third-party processors; we do not store card data)
• Program enrollment and course progress information
• Communications sent to our support team
• Responses to diagnostic assessments or qualifying questions

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and device information
• Cookie and tracking data (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process enrollments and deliver program services
• To send program-related communications, schedules, and updates
• To send marketing emails about upcoming cohorts, PDU courses, and promotions (you may unsubscribe at any time)
• To respond to support requests and resolve customer concerns
• To assess program effectiveness and improve course content
• To comply with PMI® Authorized Training Partner reporting requirements
• To process payments and manage billing
• To improve website functionality and user experience

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers: Third-party platforms that support our operations, including Mailchimp (email marketing), WooCommerce/Stripe (payment processing), MasterStudy LMS (course delivery), and Zoom (live sessions). These providers are contractually prohibited from using your data for any purpose other than providing services to us.
• PMI® compliance: As a PMI® Authorized Training Partner, we may be required to submit contact hour records or program completion data to PMI® for audit or compliance purposes.
• Legal requirements: When required by law, court order, or to protect the rights and safety of our students, staff, or business.

5. Email Communications

By submitting your email address through any form on our website, you consent to receive communications from PMP Training Academy, which may include:

• Program enrollment confirmations and session reminders
• Cohort announcements and early bird pricing notifications
• PDU course and continuing education updates
• Exam strategy content and free resources

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@pmptrainingacademy.com. Unsubscribing from marketing emails does not affect transactional communications related to your active enrollment.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. These include:

• Essential cookies: Required for website functionality, login sessions, and shopping cart operations.
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant ads and measure ad campaign effectiveness (e.g., Meta Pixel).

You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Enrollment records are retained for a minimum of three (3) years in accordance with PMI® Authorized Training Partner program requirements. You may request deletion of your data at any time, subject to applicable legal and compliance obligations.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.
• Portability: Request a portable copy of your data in a structured format.

To exercise any of these rights, contact us at support@pmptrainingacademy.com. We will respond within 5 business days.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payment transactions are processed through PCI-compliant third-party processors. No method of transmission over the internet is 100% secure; we encourage you to contact us immediately if you suspect unauthorized use of your account.

10. Children's Privacy

Our programs are designed for working professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided personal information, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify enrolled students by email. Continued use of our website or services after any update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

"PMI", "PMP", "CAPM", and the PMI ATP seal are registered marks of the Project Management Institute, Inc. PMP Training Academy (Capital Heights LLC) is a member of the PMI Authorized Training Partner (ATP) Program. PMI does not specifically endorse, approve, or warrant PMP Training Academy's products, courses, publications, or services.